Case Studies
Chatbot & Multi Agent LLM
What did We do
Engaging Bettors at Scale with an Esports AI Chatbot
An intelligent, always-on assistant that delivers real-time esports insights — boosting engagement, reducing support load, and driving bet conversions on Telegram.
Challenge
Craft a single chatbot capable of handling multiple complex tasks within the fast-moving, multi-step context of e-sports wagering:
- Dispensing up-to-the-minute betting tips
- Resolving customer-service issues
- Holding natural, open-ended conversations
Solution
Deployed a multi-agent LLM system as both a website widget and a Telegram bot. The agents collaborate to:
- Surface personalized betting insights
- Answer account and payment queries 24/7
- Learn user preferences to tailor future interactions
Result
Users now enjoy a smoother, more engaging betting experience, while the operator gains a scalable, always-on support channel driving stronger loyalty and freeing human staff for higher-value tasks.